Returns and Refunds

At chellzartndesigns.com we endeavour to put as much detail as possible about products so the buyer knows exactly what they are purchasing. Overall we do our upmost to research the best quality materials at the most reasonable prices so we can pass those savings on to you, but sometimes things just might not be what they seem.

We only return purchases under the following circumstances:

  • If the purchase has been damaged during transit we will work with the customer to ensure you get a replacement or your money returned.
  • The product is faulty
  • The product is totally different to what you have ordered

**Photo evidence is critical before any replacement or monies are returned**

We will not return purchases under the following circumstances:

  • You have changed your mind
  • The goods have been used, worn or damaged after delivery
  • The product has been altered in any way
  • The product has been dropped or broken
  • The product was a gift and you do not want or like it

Please email us at chellzartndesigns@outlook.com if you are not satisfied with your purchase so that we can come to a resolution.